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Facility Managers… Here’s How KPIs Can Help You Make Informed, Cost-Saving Decisions!
Key performance indicators can be used to measure just about anything. But some are more relevant than others for facilities management. As an organization, we trust the power of KPIs to help us make informed decisions for our clients on cost-savings, response time, safety, and overall business strategies.
Let’s explore some of our favorite metrics for facilities management.
Cost-Saving Measurements for Our Clients
Cost-saving metrics are one of our favorite tools to utilize. Using a key performance indicator to accurately reflect cost-benefit ratios helps showcase real-time value to clients.
For example, Medallion innovates and provides two new cost-savings ideas each quarter for our clients. As a snapshot of our specific offerings, we provide centralized trashing models, Flex Cleaning, and waste diversion programs to give more comprehensive value to our clients.
But apart from just financial value, KPIs reflect how our organization differs from average facilities with comparable rates. They give us the power to show that not only can we quickly close out work orders, but that we also have the data to back up the real-time value we bring clients.
Metrics for Our Clients’ Satisfaction
Another one of our favorite categories of KPIs is determining client and employee satisfaction. After all, when it comes to satisfying clients, it’s always smart to deliver on expected results.
One way we do this is by conducting external and internal audits. We actively encourage our clients to do audits and then benchmark them against ours to assure that we are providing the quality they expect.
Another big component of our core metrics is response time. When asked, most clients will tell you that facilities managers with the most responsive teams tend to score the highest on client satisfaction.
Team responsiveness is readily accomplished by keeping your team accountable and by measuring the reactive response time and overall productivity of employees.
KPIs for Safety in Our Facilities
It’s so important to factor in employee safety. The overall success of any organization hinges on the team members. At Medallion, the strength of our team means less injuries, more productivity, and also a higher sense of pride in the work itself as well.
One great KPI for safety can be as simple as tracking overtime hours. If there are a lot of overtime hours being doled out, that means the team might face a fatigue problem. Too much overtime usually means that more staff need to be hired to evenly spread the workload.
Lastly, when identifying safety hazards, we register “good catches” to prevent specific safety hazards from arising again. Having the capability to make those catches is an invaluable tool for safety and can have a huge impact on the strength of the overall facility.
Every successful company needs a versatile systems specialist with the ability to adeptly orchestrate account startups and deploying technologies at customer sites. With a strong focus providing infrastructure and technological solutions to service delivery teams, Andres is meticulous at mastering the art of contract compliance. As a key member of Medallion’s innovation committee, Andres leads Medallion’s business certifications and operational excellence programs, such as CIMS and ISO compliance.
Mark
Mark
Sr. VP of Regional Operations – National Accounts & Culinary
Few known tenured professionals have had the success that Mark Cornish has earned as knowledgeable and resourceful operator. Mark oversees maintenance programs at a national level and provides another layer of support to our VPs of Operations. As an operational guru, Mark is a master of meeting customer financial objectives while ensuring that customers receive the highest level of service across our service channels. His expertise lies in developing and implementing quality service methods and procedures, optimizing operational efficiency for complex manufacturing sites and campus environments, primarily in the janitorial and culinary space.
Daryl
Daryl
Regional VP Operations – High Tech & Institutional Environments
Leveraging over “x” years of experience in the facility service industry, Daryl stands out by a distinguished track record of unmatched customer experience. Daryl has earned the reputation of a trusted collaborator capable of brining operational stability to the most challenging environments. In addition to having depth of knowledge in building maintenance, he also runs Medallion’s mailroom and event management division.
Elias
Elias
EVP, Chief Sustainability Ambassador
Elias brings extensive business operations expertise and leadership to Medallion as he provides direct oversight of the Executive Team. As Medallion’s Chief Sustainability Ambassador, he champion’s our sustainability initiatives around waste management, green cleaning and maintenance of controlled environments. Elias is TRUE Zero Waste certified, IICRC certified, and has been trained in infectious disease by GBCAI.
